At Dream Pack, we stand behind the quality and craftsmanship of our backpacks. Each product is carefully designed and made to ensure durability and long-lasting performance. We want you to have complete confidence in your purchase, which is why we offer a comprehensive warranty for all Dream Pack backpacks.
Every Dream Pack backpack comes with a limited lifetime warranty that covers any manufacturing defects. We believe in creating products that are built to last, but if any issues arise due to manufacturing faults, we are here to make it right. This includes defects in materials or workmanship, such as broken zippers, torn seams, or faulty buckles.
If you experience any issues with your Dream Pack backpack, follow these simple steps to make a claim.
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1
Begin by filling out the form on our contact page with a detailed description of the issue you’re experiencing with your backpack. The more information you provide, the faster we can assist you in resolving the problem.
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2
To help us verify your purchase, please attach proof of purchase. This can be your order confirmation, receipt, or any documentation that shows your original transaction. Having proof of purchase ensures that we can quickly confirm warranty eligibility.
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3
Upload a few clear photos that show the defect or problem area on your backpack. Capture the issue from different angles to help us assess the extent of the defect accurately. Good photos allow us to make a quick and effective decision about the next steps.
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Once your claim is reviewed, we will determine if your backpack qualifies for repair or replacement under the warranty. If approved, we’ll take care of the shipping costs and guide you through the return process.
