Wear and tear refers to the natural breakdown of materials over time, such as scuffed fabric or faded colors. Manufacturing defects are faults in the materials or craftsmanship, like stitching coming undone prematurely or a malfunctioning zipper.

Yes! Whenever possible, we offer repairs to extend the life of your backpack rather than replacing it, in line with our commitment to sustainability.

To file a claim, please go to our contact us page with your order number, a description of the issue, and photos of the defect. We’ll assess the claim and provide instructions for repair or replacement.

No, the warranty is only valid for the original purchaser and is not transferable.

Yes, we offer free standard shipping on all orders, with expedited shipping options available at checkout for an additional fee. At this time, we are unable to ship to Alaska or Hawaii. However, we are actively working to expand our shipping services to these states and hope to make them available soon. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

Standard shipping typically takes 3-7 business days, while expedited shipping delivers in 1-3 business days depending on your location.

Once your order ships, you’ll receive a confirmation email with a tracking number to follow the progress of your shipment.

At this time, we only offer shipping within the United States. However, we are working to expand our shipping options in the future.

If your package is lost or arrives damaged, please send a message to our customer service team through the Contact Us page, and we will work to resolve the issue as quickly as possible.

We offer a 30-day return policy. If you’re not satisfied with your backpack, you can return it within 30 days of receiving it for a full refund or exchange. Customized items are subject to a $40 customization fee if returned.

To initiate a return or exchange, visit our Contact Us page and send us a message with your request. We willl review your submission and provide a prepaid return label along with detailed instructions.

Returns are free, except for customized products, which will incur a $40 customization fee deducted from the refund.

We recommend spot cleaning with mild soap and water. Avoid using harsh chemicals or machine washing to prevent damage to the fabric and components.

No, we advise against machine washing. Spot cleaning is the best way to preserve the integrity of the materials and stitching.

To extend your backpack’s lifespan, handle it with care and avoid overloading it. Regularly clean it with mild soap and water, and store it in a cool, dry place when not in use.

While our backpacks are made with durable, high-quality materials, they are not fully waterproof. You can apply a fabric-safe waterproofing spray if needed, but always test it on a small area first.

If a zipper gets stuck, you can gently apply a lubricant, such as a zipper wax or soap, to the teeth of the zipper. Avoid forcing the zipper to prevent damage.

To prolong the life of your backpack, store it in a cool, dry place away from direct sunlight. Avoid placing heavy objects on top of it to maintain its shape.

We do not recommend ironing your backpack, as the heat could damage the materials, particularly the zippers and padding. Instead, smooth out wrinkles by lightly stretching the fabric or spot cleaning.

To protect your backpack from stains, you can apply a fabric protector spray designed for backpacks or outdoor gear. Always test the spray on a small, inconspicuous area first to ensure it doesn’t affect the fabric.